TERMS & CONDITIONS
All bookings are made with Guided Toronto owned and operated by Guided North Inc (us/we). By
making a booking, the traveller (you) is deemed to have agreed to these terms and conditions on
behalf of all individuals included in the booking. The services to be provided are those in your
booking confirmation invoice. No alterations or variations to these terms and conditions are in effect
unless made in writing by and under the authority of Urban Adventures Limited.
REGISTRATION AND PAYMENT
A deposit of $50 is required at the time of booking. We accept payment via credit card, certified
check, wire transfer or money order for your deposit. The balance is due 30 days prior to departure.
If your reservation is made within 30 days of departure, the entire cost of the trip must be paid at the
time of confirmation. The 50$ deposit is refundable if Guided Toronto cannot confirm within 48 hours
of services requested at time of booking.
All cancellations of confirmed reservations are subject to a $50 per person administrative fee.
Additionally, clients are subject to any cancellation fees assessed by the purveyors of services
including hotels, rail or airlines used in the itinerary. Cancellations 30 days or more prior to departure
will receive full refund minus the $50 per person administrative fee. 7-29 days will be subject to loss
of 30% of program price. 6-2 days will be subject to loss of 50% of program price. 48 hours or less
will be subject to 100% of program price.
We strongly recommend the purchase of trip cancellation insurance, which is available for coverage
of expenses in conjunction with cancellation due to illness or accident. Baggage insurance is also
recommended. In the event that you must cancel your participation in a travel program, trip
cancellation insurance may be the only source of reimbursement. Guided Toronto is currently only
authorized to sell travel insurance to CAN & US passport holders with a CAD or US residential
address. In purchasing travel insurance from Guided Toronto, clients acknowledge that they are US
passport holders with a US residential address and Guided Toronto disclaims any and all liability
with respect to a client's false or inaccurate representation relating to same.
PASSPORTS AND VISAS
Valid passports are required for foreign travellers to travel to Canada. Check with the appropriate
consulate or embassy for the latest visa requirements.
Weight restrictions may apply on internal flights. Baggage and personal effects are at owner's risk
throughout the travel program. Check with the airline for other baggage restrictions applicable to
internal and international flights.
Prices are based on current rates of exchange, tariffs and taxes. Guided Toronto reserves the right
to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in
foreign exchange markets. Guided Toronto also reserves the right to withdraw a tour or any part of it
to make such alterations in the itinerary or with the tour inclusions as it deems necessary or
desirable and to pass on to tour members any expenditures or losses caused by delays or events
beyond its control. Itineraries and arranged sightseeing are subject to change at any time due to
unforeseen circumstances or circumstances beyond Guided Toronto control. Every effort will be
made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
Guided Toronto reserves the right to take photographs during the operation of any program or part
thereof and to use them for promotional purposes. By booking a reservation with Guided Toronto,
program members agree to allow their images to be used in such photographs. Program members
who prefer that their images not be used are asked to identify themselves upon booking or at the
beginning of their program, and arrangements can be made.
CLAIMS AND REFUNDS
Refunds are not made for any missed services, except for verifiable extenuating circumstances.
Please see our Limits on Responsibility on this page. For verifiable claims to be considered, they
must be received in writing within 30 days of the termination of the program and be accompanied by
supporting documentation and/or a statement from the Operating Company verifying the claim. Any
adjustment considered will be based on the actual price of the services involved and not on a per
diem basis. Adjustments will not be made for unused sightseeing trips or meals. Guided Toronto will
not accept any liability for any claims that are not received within 30 days of the termination of your
travel program. All claims for days missed while travelling should be made in writing within 30 days
of the termination of the program.
Guided Toronto will not accept any responsibility for mistakes or errors in airfare bookings made by
independent third parties. The traveller’s confirmed web page will have detailed tour information, and
it is up to the traveller to ensure the correct arrival and departure flight information from the tour start
and end cities. The independent agent will arrange the best-priced airfare available in the class
category you request at the time of your booking. Please note that certain airfares are subject to a
service fee. Should you cancel or change your air reservation before or after your departure,
cancellation penalties may apply.
Airlines concerned are not to be held responsible for any act, omission or event during the time
passengers are not on board their planes or conveyances. These programs may use the services of
any IATA carrier. International air carriers are subject to international air conventions limiting their
liability. The limitations of liability are contained on the reverse side of the airline ticket and form part
of the terms and conditions of this package. The passage contract in use by these companies, when
issued, shall constitute the sole contract between the companies and the purchaser of these travel
programs and/or passage.
ACCEPTANCE OF RISK
You acknowledge that your tour may involve a degree of personal risk. You may be visiting places
where the cultural, and geographical attributes present dangers and physical challenges greater
than those present in your daily life. We use information from government foreign departments and
reports from our own contacts in assessing whether an Guided Toronto should operate. However, it
is also your own responsibility to acquaint yourself with all possible relevant travel information. You
acknowledge that your decision to travel is made in light of consideration of this information and you
accept that you are aware of the personal risks attendant upon such travel.
The lead traveller is responsible for providing accurate information during the booking process.
Guided Toronto reserves the right to cancel any bookings if inaccurate information is provided,
including (but not exclusive to):
1. Traveller name(s)
2. Hotel (pick-up) details
3. Email address
AGE AND HEALTH REQUIREMENTS
Age requirements — All travellers under the age of 18 must be accompanied by a legal guardian, or
in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The
legal guardian or their designee will be responsible for the traveller under the age of 18. While many
of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour
description on urbanadventures.com to check whether a tour is child-friendly. For tours featuring
alcohol, travellers may be required to show proof of age of majority.
Health requirements — Some of our trips can be physically demanding and travellers must ensure
that they are suitably fit to allow participation. We are able to provide details on mandatory health
requirements; however, we are not medical experts. It is your responsibility to ensure that you are
physically fit to participate. All our tours specify a physical rating, which is to be used as a guideline
for gauging whether a tour is appropriate for your fitness level.
LIMITS ON RESPONSIBILITY
Guided Toronto, its employees, officers, directors, successors, agents and assigns, does not own or
operate any entity which is to or does provide goods or services for your trip. It purchases
transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging
accommodations, restaurant, ground handling and other services from various independent
suppliers (including from time to time other affiliated Guided Toronto companies). All such persons
and entities are independent contractors. As a result Guided Toronto is not liable for any negligent or
willful act of any such person or entity or of any third person.
Guided Toronto, acts solely as agents for the client with respect to all transportation, hotel and other
tour arrangements. In that capacity, Guided Toronto exercises all reasonable care possible to
ensure the traveller's safety and satisfaction, but, Guided Toronto neither assumes nor bears any
responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in
connection with the services of any airplane, train, ship, automobile, motor coach, carriage, or other
conveyance, or the actions of any third-party involved in carrying the traveller or in affecting these
tours. Guided Toronto is not responsible for damages, additional expenses, or any other losses due
to cancellation, delay or other changes in air or other services, sickness, weather, strike, war, civil
disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war
risks or other carrier insurance, quarantine, acts of God or other causes beyond its control. All such
losses must be borne by the traveller, and tour rates provide for arrangements only for the time
stated. Guided Toronto is not responsible for delays, changes or cancellation costs due to incorrect,
incomplete or expired traveller documents. In the event of cancellation, delay or rescheduling
mandated by any of the aforesaid causes beyond Guided Toronto’ control, the passenger shall have
the option of accepting in lieu of the original tour such rescheduled tour or other substituted tour(s)
as may be offered, or else, receiving a refund of as much of such advance tour expenditures as
Guided Toronto can recover on the traveller's behalf from carriers, third-party tour vendors, etc., but,
Guided Toronto shall not have any obligation or liability to the traveller beyond the foregoing. Guided
Toronto reserves the right to make alterations to the tours itinerary and to substitute hotels, vehicles,
ships, or activities if this is required. Guided Toronto reserves the right to cancel, delay, or
reschedule any tour prior to departure, and, so long as this is not due to any of the aforesaid causes
beyond our control, the passenger shall be entitled to a full refund of all monies paid to that point if
he/she so desires, less any non-refundable deposits or uncollectible expenses incurred.
In addition and without limitation, Guided Toronto is not responsible for any injury, loss, death,
inconvenience, delay or damage to personal property in connection with the provision of any goods
or services whether resulting from but not limited to acts of God or force majeure, illness, disease,
acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or
terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical
or other failure of aircraft or other means of transportation or for failure of any transportation
mechanism to arrive or depart on time.
Risks: There are certain inherent risks in adventure travel of the type involved here. These include,
but are not limited to, hiking, walking safaris, climbing injuries and altitude sickness, and in all trips
dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote
locations in the case of a medical emergency. Passenger assumes all such risks with regard to
Travel Advisories/Warnings: It is the responsibility of The Traveller to become informed about the
most current travel advisories. In the event of an active Travel Warning against travel to Canada and
the specific destination location(s) of the trip, should The Traveller still choose to travel,
notwithstanding any travel advisory or warning, The Traveller assumes all risk of personal injury,
death or property damage that may arise out of the events like those advised or warned against.
Arbitration Agreement: Any controversy or claim arising out of or relating in any way to these Terms
and Conditions, to the Responsibility Clause, to the brochure, or any information relating in any way
to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Ontario,
Canada, in accordance with the rules of the Arbitration Association then existent.
Travellers Representations: The Traveller represents that neither he nor she nor anyone traveling
with him or her has any physical or other condition or disability that could create a hazard to himself
or herself or other members of the tour. Guided Toronto reserves the right to decline to accept
anyone on a trip. Guided Toronto reserves the right to remove from the trip, at his or her sole
expense, anyone whose condition is such that he or she could create a hazard to himself or others,
or otherwise impact the enjoyment of other passengers on the trip.