TERMS & CONDITIONS
All bookings are made with Guided Toronto owned and operated by Guided North Inc (us/we). By making a booking, the traveller (you) is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those in your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of Guided North Inc.
REGISTRATION AND PAYMENT
A deposit is required at the time of booking. We accept payment via credit card, certified check, wire transfer or money order for your deposit. The balance is due 30 days prior to departure. If your reservation is made within 30 days of departure, the entire cost of the trip must be paid at the time of confirmation. The deposit is refundable if Guided Toronto cannot confirm within 48 hours of services requested at time of booking.
Private tour and day trip: All cancellations of confirmed reservations are subject to a $50 per person administrative fee. Additionally, clients are subject to any cancellation fees assessed by the purveyors of services including hotels, rail or airlines used in the itinerary. Cancellations 30 days or more prior to departure will receive full refund minus the $50 per person administrative fee. 7-14 days will be subject to loss of 30% of program price. 6-2 days will be subject to loss of 50% of program price. 48 hours or less will be subject to 100% of program price.
Group Tour: Cancellations 7 days or more prior to departure will receive full refund. Between 3-6 days will be subject to loss of 30% of program price. From 3 - 1 days will be subject to loss of 50% of program price. Within 24 hours or less will be subject to 100% of program price. Tour date change are allowed, but might be subject to fees and availability.
Multi-Day Tour: All cancellations of confirmed reservations are subject to a $350 per person administrative fee. Additionally, clients are subject to any cancellation fees assessed by the purveyors of services including hotels, rail or airlines used in the itinerary. Cancellations 90 days or more prior to departure will receive full refund minus the $350 per person administrative fee. 60-89 days will be subject to loss of deposit (30% trip price). 30-59 days will be subject to loss of 50% of program price. 29 days or less will be subject to 100% of program price.
We strongly recommend the purchase of trip cancellation insurance, which is available for coverage of expenses in conjunction with cancellation due to illness or accident. Baggage insurance is also recommended. In the event that you must cancel your participation in a travel program, trip cancellation insurance may be the only source of reimbursement. Guided Toronto is currently only authorized to sell travel insurance to CAN & US passport holders with a CAD or US residential address. In purchasing travel insurance from Guided Toronto, clients acknowledge that they are US passport holders with a US residential address and Guided Toronto disclaims any and all liability with respect to a client’s false or inaccurate representation relating to same.
PASSPORTS AND VISAS
Valid passports are required for foreign travellers to travel to Canada. Check with the appropriate consulate or embassy for the latest visa requirements.
Weight restrictions may apply on internal flights. Baggage and personal effects are at owner’s risk throughout the travel program. Check with the airline for other baggage restrictions applicable to internal and international flights.
Prices are based on current rates of exchange, tariffs and taxes. Guided Toronto reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Guided Toronto also reserves the right to withdraw a tour or any part of it to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Guided Toronto control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
Guided Toronto reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Guided Toronto, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves upon booking or at the beginning of their program, and arrangements can be made.
CLAIMS AND REFUNDS
Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our Limits on Responsibility on this page. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Guided Toronto will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while travelling should be made in writing within 30 days of the termination of the program.
Guided Toronto will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. The traveller’s confirmed web page will have detailed tour information, and it is up to the traveller to ensure the correct arrival and departure flight information from the tour start and end cities. The independent agent will arrange the best-priced airfare available in the class category you request at the time of your booking. Please note that certain airfares are subject to a service fee. Should you cancel or change your air reservation before or after your departure, cancellation penalties may apply. Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when
issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.
ACCEPTANCE OF RISK
You acknowledge that your tour may involve a degree of personal risk. You may be visiting places where the cultural, and geographical attributes present dangers and physical challenges greater than those present in your daily life. We use information from government foreign departments and reports from our own contacts in assessing whether an Guided Toronto should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
The lead traveller is responsible for providing accurate information during the booking process. Guided Toronto reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to):
1. Traveller name(s)
2. Hotel (pick-up) details
3. Email address
AGE AND HEALTH REQUIREMENTS
Age requirements — All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on urbanadventures.com to check whether a tour is child-friendly. For tours featuring alcohol, travellers may be required to show proof of age of majority. Health requirements — Some of our trips can be physically demanding and travellers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate. All our tours specify a physical rating, which is to be used as a guideline
for gauging whether a tour is appropriate for your fitness level.
LIMITS ON RESPONSIBILITY
Guided Toronto, its employees, officers, directors, successors, agents and assigns, does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Guided Toronto companies). All such persons and entities are independent contractors. As a result Guided Toronto is not liable for any negligent or willful act of any such person or entity or of any third person.
Guided Toronto, acts solely as agents for the client with respect to all transportation, hotel and other tour arrangements. In that capacity, Guided Toronto exercises all reasonable care possible to ensure the traveller’s safety and satisfaction, but, Guided Toronto neither assumes nor bears any responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any airplane, train, ship, automobile, motor coach, carriage, or other conveyance, or the actions of any third-party involved in carrying the traveller or in affecting these tours. Guided Toronto is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, sickness, weather, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, acts of God or other causes beyond its control. All such losses must be borne by the traveller, and tour rates provide for arrangements only for the time stated. Guided Toronto is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired traveller documents. In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond Guided Toronto’ control, the passenger shall have the option of accepting in lieu of the original tour such rescheduled tour or other substituted tour(s) as may be offered, or else, receiving a refund of as much of such advance tour expenditures as Guided Toronto can recover on the travellers behalf from carriers, third-party tour vendors, etc., but, Guided Toronto shall not have any obligation or liability to the traveller beyond the foregoing. Guided Toronto reserves the right to make alterations to the tours itinerary and to substitute hotels, vehicles, ships, or activities if this is required. Guided Toronto reserves the right to cancel, delay, or reschedule any tour prior to departure, and, so long as this is not due to any of the aforesaid causes beyond our control, the passenger shall be entitled to a full refund of all monies paid to that point if he/she so desires, less any non-refundable deposits or uncollectible expenses incurred. In addition and without limitation, Guided Toronto is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. Risks: There are certain inherent risks in adventure travel of the type involved here. These include but are not limited to, hiking, walking safaris, climbing injuries and altitude sickness, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.
Travel Advisories/Warnings: It is the responsibility of The Traveller to become informed about the most current travel advisories. In the event of an active Travel Warning against travel to Canada and the specific destination location(s) of the trip, should The Traveller still choose to travel, notwithstanding any travel advisory or warning, The Traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Arbitration Agreement: Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, or any information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Ontario, Canada, in accordance with the rules of the Arbitration Association then existent. Travellers Representations: The Traveller represents that neither he nor she nor anyone traveling
with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. Guided Toronto reserves the right to decline to accept anyone on a trip. Guided Toronto reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip